Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

This Cookie Policy explains how Hotline Labs Ltd ("we", "our", "us") uses cookies and similar technologies on VendorPad.

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for VendorPad to function properly. They enable core functionality such as security, account authentication, and remembering your preferences. You cannot opt out of these cookies.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with VendorPad by collecting and reporting information anonymously. This helps us improve our service.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your display preferences or region.

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties may include:

• Google Analytics: For website usage analysis
• Stripe: For payment processing (when applicable)
• Intercom/Support tools: For customer support chat

4. Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Check your browser's help section for instructions.
• Cookie Banner: When you first visit VendorPad, you can set your preferences using our cookie consent banner.
• Opt-Out Links: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Note: Disabling cookies may affect the functionality of VendorPad. Essential cookies cannot be disabled as they are required for the service to work.

5. Similar Technologies

In addition to cookies, we may use similar technologies such as:

• Local Storage: Stores data in your browser for app functionality
• Session Storage: Temporary storage that clears when you close your browser
• Pixels/Web Beacons: Small images that help us understand email open rates

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will post any changes on this page and update the "Last updated" date.

7. More Information

For more information about how we handle your personal data, please see our Privacy Policy.

If you have questions about our use of cookies, please contact us:

Email: privacy@vendorpad.app
Post: Hotline Labs Ltd, Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales CF40 2ET