Cancellation & Refund Policy Template
Clear cancellation and refund policy with tiered refund schedule based on notice period. Protects both vendor and client with fair terms.
What's Included
- Format: Microsoft Word Document (DOCX)
- File: vendorpad-cancellation-refund-policy.docx
- Category: Contracts & Legal
- Ready to customise for your business
- Free to download — no account needed
How to Use This Template
This template sets out your cancellation and refund policy in clear, straightforward language. It includes a tiered structure based on how far in advance the cancellation happens — for example, full refund at 30+ days, 50% at 14-29 days, no refund within 14 days. It also covers what happens if you need to cancel, postponement terms, and how refunds are processed.
Fill in the specific timeframes and percentages that work for your business. Wedding suppliers typically need stricter terms because dates book out months in advance. Market traders might keep things simpler. The key is being fair but protecting yourself from last-minute no-shows that leave a gap in your calendar you can't fill.
Send this alongside your booking contract, or build it into your T&Cs. Having a written cancellation policy means you never have to make it up on the spot when someone pulls out two days before a wedding. It also satisfies the Consumer Rights Act 2015 requirement to provide clear pre-contract information.
Who This Is For
- All event vendors
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